The User Engagement Team undertake various pieces of work on specific topics on behalf of Wiltshire Council and the Clinical Commissioning Group (CCG).

To carry out these projects the User Engagement Team works with the users of the services and those with lived experience to get their views and input.  This is done in various ways through doing focus groups, speaking to individuals, doing surveys, involving the Forums or holding information cafes.

We want to ensure that those living in Wiltshire are able to have their say and can help to shape health and social care services.

Here you can read the reports that have been produced:

The Good Life Project: The aim of this piece of work was to understand what makes a good life for people, what they need in order to live this life and how the community they live in can support this.                   The Good Life Report 2018


ImaYDiT: This piece of work was a research project that brought together young disabled people in Wiltshire, staff at Wiltshire CIL and researchers at the University of the West of England to imagine young disabled peoples transitions in a time of big societal change. ImaYDit-Final Report 2018


Accommodation and Support: The purpose of this piece of work was to understand people’s experiences of living in a supported or residential setting or receiving support through outreach services.  The project gathered the views of those with Learning Disabilities and Mental Health Issues.   Accommodation & Support Report 2019


Meaningful Lives: The purpose of this piece of work was to understand what people want to do during the daytime in order to have meaningful lives. This report outlines the discussions had with people who attend day centres and evening social groups. The work focuses on people with Learning Disabilities, Physical Disabilities, Visual Impairment, Dementia and older people who attend the day centres                                and social groups. Day Services Report 2019


Experiences During Covid-19: The views of disabled people and their carers during COVID-19.  Views were captured in an online survey set within a timeframe of just one week.

Experiences During Covid-19 2020


Life under Lockdown during Covid-19: The purpose of this piece of work was to gain peoples experiences of life under lockdown during the Covid-19 pandemic.  The report outlines what was positive and negative for our communities and hopes and fears for the future.                          Life under Lockdown during Covid-19 2020


Young, Disabled: Lockdown and My Future: We wanted to hear from 16-25 year olds about their experiences of lockdown in the Covid-19 pandemic. We did some research and found that nothing was being done nationally or locally for the younger generation, so created an                                  opportunity for young people to get their voices heard. You can read                                the different accounts of young peoples experiences in the online                                    magazine:  Young Disabled: Lockdown and My Future 2020 

Connecting with your Community: Understanding the views and experiences of people with lived experience about accessing their local community. Looking at the good life, the benefits and the barriers of community. Connecting with your Community Report 2020


A Place I Call Home: The purpose of this piece of work is to help shape Wiltshire’s Accommodation Strategy through understanding disabled people’s views and experiences of accommodation in Wiltshire and what they would like for the future. A Place I Call Home Report 2021


Voices of Disability: Voices of Disability is a campaign created by Wiltshire CIL’s User Engagement Team it raises awareness of disability through sharing the voices and messages of people in Wiltshire. You can view the whole collection of stories in the online magazine:         Voices of Disability  


The Future of Mental Health Support: In May 2021, Wiltshire Centre for Independent Living (WCIL), Wiltshire Parent Carer Council (WPCC) and Healthwatch Wiltshire were asked by Bath & North East Somerset, Swindon, and Wiltshire Clinical Commissioning Group (BSW CCG) to facilitate a series of online workshops for people with lived experience of mental health support to hear what good support looks like for                                    them. This piece of work represents and understands the views of                                      people with lived experience of mental health to create, shape and                                  influence a new vision for mental health support for the future in Bath                           & North East Somerset, Swindon and Wiltshire.                                                                    The Future of Mental Health Support Report Sep 2021

It’s My Life: The purpose of this piece of work is to understand people’s views and ideas about how they want to live their lives, what is important to people and what they need in order to live their good lives. This report analyses the feedback gathered from a series of 6 themed Knowledge Cafés attended by people with a learning disability and/or autism. It’s My Life Report Jan 2022 


Supporting Young People on their Journey to Adulthood Report: Between November 2021 and January 2022 Wiltshire Centre for Independent Living (WCIL) and Wiltshire Parent Carer Council (WPCC) worked together on this piece of work is to understand what disabled young people aged 14 to 25 and their parent carers need in order for young people to live a fulfilling and rewarding life in Wiltshire.                                         Supporting Young People on their Journey to Adulthood Report                                         (February 2022)


WCIL Spring Gathering 2022: In May 2022 we came together for our Spring Gathering, it was an opportunity for us to catch up, hear new ideas, take stock and plan for an exciting future. The day was focused around the KEY MESSAGES about what people need to live their good life. The Spring Gathering Magazine highlights all of the ideas and pledges that were made to make a good life a reality.